Sip soft phone is a powerful application for desktop or laptop pcs that communicates via sip for call control. Dont just pick the software with the lowest price, but the software that gives the best value. This documentation uses the term cic client to refer to either interaction. Jul 01, 2002 interactive intelligence has announced the launch of customer interaction center cic 2. Ivr, customer engagement software, enterprise collaboration, contact center, cloud.
Genesys pureconnect platform customer experience platform. Whether you use a single vendor or multiple vendors, we can help you display the realtime information you and your team need to be successful. Genesys cloud is the platform for rapid innovation for organizations of any size and any industry. Application notes for interactive intelligence customer interaction center cic with avaya aura telephony infrastructure issue 1. Jun 01, 2005 interactive intelligence recently enhanced its customer interaction center cic software suite, already with meritorious builtin components and preintegrated addon applications, to offer significant integration and. As a result of this partnership, vhts suite of callback solutions will be offered as a component of customer interaction center cic, interactive intelligences suite of onpremises omnichannel customer engagement software. This api is intended for advanced use cases and for users with indepth cic knowledge and experience. If youre looking to stabilize your software maintenance costs. Through the power of the cloud and ai, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Interactive intelligence today released the next major version of its allinone ip communications software suite, customer interaction center. Microsoft sql server 2012 sp1, sp2, sp3 supported in cic 2015 r1 and later. T he next major version of interactive intelligences allinone ip communications software suite, customer interaction center is now available in south africa. Customer interaction center cic a feature rich onpremises solution. The sip soft phone icon appears in the system tray and.
Dec, 2016 support, sales, and training for interactive intelligence products will still be underway just as genesys products arent seeing any slowdown. Interactive intelligences cic certified for use by. Cic also proved easy to integrate with our professional teledata, centurisoft and callscripter systems. Inova solutions is proud to provide certified connections to aspect, avaya, cisco, genesys, interactive intelligence and other leading providers of contact center infrastructure. Net thin client inclusion, as if the bundled communications application software suite wasnt already efficient and easy enough. Application notes for interactive intelligence customer. Jun 16, 2016 interactive intelligence has maintained its cic jitc certification since 2008. T he next major version of interactive intelligence s allinone ip communications software suite, customer interaction center is now available in south africa. Our goal is to be a true partner and trusted advisor helping you use the appropriate technology to achieve impactful business goals. Choose the contact center solution that best meets your needs. Interactive intelligence customer interaction center interactive voice response caas for cic ivr communications as a service caas offerings from interactive intelligence include the cic ivr application for organizations looking to reduce operating expenses with an ondemand solution. Interactive intelligence provides a comprehensive solution of contact management and business communications software applications developed to run on the preintegrated customer interaction center cic, a multichannel eventprocessing solution, and the microsoft windows operating system.
Interactive intelligence group stock soars on takeover rumors timothy green jul 29, 2016 the callcenter software provider has reportedly garnered interest from rival software companies and. Interactive intelligence customer interaction center. Jan 29, 2014 sydney, 29 january 2014 interactive intelligence group inc. Make it easy for people to contact your business when they want to and on the channel they prefer. Microsoft sql server 2014 sp1, sp2 supported in cic 2015 r1 and later. This documentation uses the term cic client to refer to either interaction connect or interaction desktop. Genesys systems support for pureconnect users vitec inc. It delivers the audio to the user through a supported usb audio device connected to your workstation or laptop. For simpler integration options, create a web server that runs on another server, exposes soap endpoints, and calls into the web service using the soap handler tools. Plantronics da80 integration with interactive intelligence cic. Interactive intelligence customer interaction center cic enlyft. Jitc certifies latest version of interactive intelligence. Since 1994, interactive intelligence has brought innovation and experience together in a single software solution that lets contact centers replace multibox hardware.
Interactive intelligence customer interaction center cic. A daptable open standards software for multimedia contact management, a clear migration path to voip and sip and value no proprietary systems will ever match. Interaction desktop help genesys information experience. Wireshark a free and open source packet analyzer used for network troubleshooting and analysis. Today, interactive intelligence announced the availability of a major upgrade to its flagship ip contact center software, customer interaction center cic. Interactive intelligence is a global provider of call center technologies and software solutions for midsize to large organizations. Interactive intelligence incorporates callback features via. Supported in cic 2016 r2 and later see interactive intelligence kb article q145694399400320 see testlab.
Contact center solution by interactive intelligence. Decouvrez qui vous connaissez chez genesys interactive intelligence. The pureconnect system was formerly known as cic customer interaction center, ticker symbol. Its an apifirst solution, with more than ten years of testing, refinement and proven scalability and security. Dec 14, 2011 the next major version of interactive intelligences allinone ip communications software suite, customer interaction centre cic is now available in south africa. Interactive intelligence complete solutions for the ip. If you start the cic client by doubleclicking this saved profile, or if you load this saved profile from the logon dialog box, you must doubleclick the sip soft phone icon on your windows desktop to start the sip soft phone application before you log on to the cic client. Inin, a global provider of software and services designed to improve the customer experience, has achieved certified integration of its allinone customer interaction center cic software suite with the sap customer relationship management sap crm application. Interactive intelligences customer interaction center. However, while there is still a beating heart at interactive intelligence, the company is no longer being listed or traded publicly as they are a part of the genesys brand. Jun, 2011 interactive intelligence releases customer interaction center 4.
We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure. Fully integrated software solutions allinone platform. Mar 10, 2016 a change in microsoft certificates after january 30, 2016 affects windows 2008 r2 and windows 7 systems running interactive intelligence products that use the qos driver, causing certificate errors after product installation and again upon system reboots, as well as windows security messages. Rest easy with the knowledge that your contact center software is a mature and proven solution thats built on nearly three decades of industry experience. Customers and partners have the option to install the following validated data and system protection software on the cic server and other machines on the network. The pbx 2 capability requirements crs and feature requirements frs are listed in table 2. Interactive intelligence has once again shown what an innovative, flexible, agile and leading technology company it is, says fokion natsis, interactive intelligences south african country manager. Find interactive intelligence software downloads at cnet, the most comprehensive source for safe, trusted, and spywarefree downloads on the web. Inin and support was offered via interactive intelligence, or i3.
Ansafone deploys interactive intelligence allinone ip. As a gold partner, we have a staff of career professionals dedicated to contact center operational and technology best practices. Interactive intelligence was a telecommunications software and cloud computing development company that provided unified business communications. Microsoft sql server 2016 supported in cic 2017 r2 and later. Interactive intelligences updated cic integrates and diets. The interoperability test summary of the sut is indicated in table 1. Cic is an allinone omnichannel customer engagement software suite designed for midsize to large contact centers.
The company is a provider of software applications for contact centers, which include teleservices firms, international corporations, public agencies. And you have to be confident that your solution and vendor will continue to innovate and grow with the market. This feature was added to increase scalability by moving audio recording and audio processing from the cic server to the dedicated media server. Important inin update and cic client troubleshooting tips cpi. Jitc memo, jte, special interoperability test certification of interactive intelligence, inc. Cic client also refers to the pureconnect integration to oracle service cloud. Interactive intelligence provides allinone solutions that enable you to deliver an exceptional experience to every customer you serve. Microsoft windows server 2019 64bit supported in pureconnect 2020 r1 and later. Interactive intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, voice over ip companies, and business process automation. It can be used with the cic client or a basic call control interface. Aug 31, 2016 genesys telecommunications laboratories inc.
Dec 14, 2010 plantronics da80 integration with interactive intelligence cic. Gethostid utility retrieve the cic server host id before installing cic. Customer interaction center cic supports two interaction management client applications. Interactive intelligence was able to create a process that mimicked the behavior of our old phone system so cic could integrate with our crm software without having to customize it, he said. Snap shot a cic diagnostic utility for advanced ivr and call flow troubleshooting and automated log analysis. Interactive intelligence is also justifiably proud of the addition of the new sip interaction media server. Proud to be one of genesys formerly interactive intelligence first 10 partners. Interactive intelligence is a global provider of enterprisegrade collaboration, communications and customer engagement software and cloud services. Genesys vs interactive intelligence caas 2020 comparison.
Sep 15, 2008 customer interaction center cic the jitccertified interactive intelligence software, offers open, singleplatform architecture with inherent multichannel processing to deliver comprehensive applications, including skillsbased routing, interactive voice response, call recording, unified messaging and more. Na% genesys and 100% interactive intelligence caas to find out which one is the better choice for your organization. Interactive intelligence is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. It offers comprehensive services for midsized to large organizationsin the cloud or onpremisesto help you meet everchanging customer demands. Contact center solution by interactive intelligence convergeone.
Tested on a physical machine and on vmware vsphere 5. Interactive intelligence provides allinone solutions that enable you to deliver an exceptional. The genesys pureconnect platform is an allinone customer experience solution thats easy to use, flexible and customizable to your business needs. You want a contact center platform with staying power. Every year, genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. For a detailed feature comparison of products, select up to three products and click the compare button. The companys unified ip communications solutions, which can be deployed via the cloud or onpremises, are in use by more than, organiations worldwide. The companies using interactive intelligence customer interaction center cic are most often found in united states and in the computer software industry. Similarly, you can check which one has better general user satisfaction rating. Integration overview the interactive intelligence customer interaction center cic agent connector for oracle sales cloud offers information exchange for increased agent productivity and a personalized customer experience.
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